FAQ
Are you a regulated broker?
PCM International is a registered, licensed, regulated and authorized brokerage/clearing house based in Dubai, UAE.
Is our money secure with you?
We have a strong team of risk management experts with us and they have implemented strong risk management policies at every stage of our business model. Also, for added safety our trader’s funds are secured by insurance up to $1.4 Million USD.
How can I open a Forex account with PCM International?
Please visit the following website www.fxpcm.com and select Open Live Account option from the top of the webpage. This will take you to our account opening page, kindly fill this form and follow the instructions you receive through your registered e-mail. For help on account opening procedure, kindly visit the following webpage:
http://myforexforums.com/showthread.php/3131-Private-Trader-s-Cabin-Tips-and-advice-for-opening-an-account
I didn’t receive the activation e-mail yet, why?
Sometimes, due to unknown reasons it happens that the verification e-mail goes to your spam or junk folders. Please check your spam and junk folders.
What is Trader’s Cabin?
Trader cabin is an online portal designed on the same technology used in online banking to connect our traders with their accounts. You can use your trader’s cabin to deposit funds, request a withdrawal, check balance and positions, request opening or closing a position, request placing a new order or cancel an old one and much more.
What are the documents required for opening a forex trading account?
We require two documents, one identity proof and one address proof.
For your address proof you can submit your original electricity bill, water and sewerage bill, internet bill, landline bill or bank statement with your name and address.
For identity proof you can submit your passport copy, driving license, national id or any of 2 government issued photo IDs.
How long it will take for document verification?
Generally, it would take 48 hours at the maximum before the documents are verified by the back office and approved by regulatory compliance department. But we process the documents much faster than we state.
Why is it taking long time to verify my documents?
Your request is pending with the back office. Due to the high volume of requests we are receiving, it could take some time before the back office verifies your ID documents. We work on first in first out basis, so if there are other requests before your request, then they would be completed first.
I didn’t receive the SMS verification code, why?
Please make sure that you enter your mobile number with the country code. However, SMS verification is not available for some countries. In such a case, simply use the "Skip" option to pass over this step.
How many account types do you offer?
We offer three main forex account types. Micro, Mini and Elite. Each of these accounts have their own benefits. For more information on these account types, kindly visit the following webpage:
http://www.fxpcm.com/forex/account-types
Do you offer swap free/Islamic account?
Yes, we do offer these accounts. For more information on these account types, kindly visit the following webpage:
http://www.fxpcm.com/forex/account-types#islamic
How much is your commission?
We don’t charge any commissions on our Micro and Mini account types. However, as we provide bare spreads without any commission on Elite accounts, we charge a nominal commission of $6 on a roundtrip trade.
What’s your best spread on EURUSD?
It’s around 5 point or 0.5 pips on EURUSD in our Elite accounts.
Do you have a dealing desk or you pass our orders to market?
No, we don’t have a dealing desk and we don’t trade against you. We are NDD/STP brokers who pass all your orders to some of the best and biggest banks in the world.
If you offer MT-4 platform, how can you say that you are passing our orders to the market, MT-4 was designed not to send orders?
MetaTrader-4 trading platform comes with an API to connect it with any Liquidity Provider and our sister company PCM Software Technologies UK LTD has provided us with the necessary technology to achieve this. For more information on how we achieved this, kindly visit the following website and select MT-4 Bridge and Gateways:
http://www.pcmsoftech.com
Do you have any limitations on trading?
As we are not the counter party for your trades and we pass all your orders to Liquidity Providers, we don’t have any limitations on trading. We allow scalping, trading with Expert Advisors, news trading, hedging etc.
Do you offer any bonuses?
Yes we run different promotions from time to time. Please visit the following webpage to check the current bonuses:
http://www.fxpcm.com/forex/current-promotions-new-traders
Do you offer IB rebates?
Yes we do have a wonderful IB program with rebates starting as high as $8 per lot.
How can I become your IB?
First of all open a live account with us. Once you complete the account opening formalities, apply for IB account through your Trader’s cabin. Please note that if you are already referred by an IB and you have opened your account from a referral link then you are not eligible for an IB account. However, you can apply for a sub-IB account.
Do you provide White Label solutions?
Yes, we provide White Label solutions for individuals as well as brokerages. We provide you with all the necessary tools to run a highly successful brokerage business at highly competitive rates. We can also provide you with custom designed solutions for your specific needs. Additionally, our sister software company will provide all the needed IT infrastructure.